Customer Service Executive

As a Customer Service Executive, candidate will be based in Johor Bahru and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Description

As a Customer Service Executive, candidate will be based in Startek Johor Bahru and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Candidate will play an important role in:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products

• Exceeding customer expectation in terms of customer service & accurate information.

• Working in a team to achieve the required KPI elements and SLA.

To be successful in this role, candidate will need to have:

• Good communication skills (Based on language requirement of the project).

• SPM leavers who are interested to start their career in a call center are also encouraged to apply – Full Training Provided.

• Candidate are required to work on rotational shifts. Will be given 1 day off in a week.

• Working experience in the service industry will be an added advantage for this position.

How this career will benefit candidate:

• Career Path: Candidate will have the opportunity to climb the corporate ladder to a managerial role in the future.

• iSTAR – System for Appraisal & Rewards – The STAR training is to help employees to identify their weakness and to develop future leaders for the company.

• English Training – Provides English trainings tovemployees who would like to improve their communication & business writing skills.

• Additional benefits - Shift allowances, Performance incentives and Overtime claims.